Table of Contents

Shop Pasifika is a venue where you can purchase unique goods directly from sellers around the Pacific. Whether you are looking for handmade, vintage goods or white goods and mobile devices, we want you to have a positive experience shopping on Shop Pasifika. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.

 

This policy is a part of our Terms of Use. By shopping on Shop Pasifika, you agree to this policy and our Terms of Use.

  1. Understanding Shop Pasifika’s Limitations as a Venue

  2. Communicating with Other Shop Pasifika Members

  3. Purchasing an Item on Shop Pasifika

  4. Leaving a Review of an Item

  5. Creating and Uploading Content

  6. Reporting a Problem with an Order or Returning an Item

1. Understanding Shop Pasifika’s Limitations as a Venue

Shop Pasifika provides a venue for buyers to discover and purchase from sellers around the Pacific. It is important to note that Shop Pasifika is not a part of that transaction. By shopping on Shop Pasifika, you understand that:

  1. You are not buying directly from Shop Pasifika, but from one of the many talented sellers on Shop Pasifika;

  2. Shop Pasifika does pre-screen sellers however does not guarantee or endorse any items sold on Shop Pasifika or any content posted by sellers (such as photographs or language used in listings or shop policies);

  3. Each seller on Shop Pasifika has their own processing times, shipping methods, and shop policies; and

  4. You assume responsibility if you provide your own materials for a custom order.

As a member of the community, you have the opportunity to flag an item or a shop that violates any of Shop Pasifika’s policies. Flagging is confidential and the identity of the buyer who flags an item/ vendor remains anonymous to all vendors.

2. Communicating with Other Shop Pasifika Members

Messages

You can use Shop Pasifika’s Messages (“Messages”) tool to communicate directly with sellers or other Shop Pasifika members. Messages are a great way to ask sellers any questions you have about an item or an order. Messages may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations, or spam;

  2. Harassing or abusing another member or otherwise violating our Anti-Discrimination Policy;

  3. Contacting someone after they have explicitly asked you not to; or

  4. Interfering with a transaction or the business of another member.

  5. Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Shop Pasifika, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.

  6. Discussing political views, hate speech towards any community, race, religion, person (living or now passed), racist comments and use of inappropriate language, racial slurs and vulgarity. Any such instances may be reported to Shop Pasifika and the individual may be removed from the Shop Pasifika platform. In instances whereby an employee of a vendor has made such comments, Shop Pasifika holds the right to limit/ block that employee’s access to the platform.

Interference

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Shop Pasifika. Examples of interference include:

  1. Contacting another member via Shop Pasifika Messages to warn them away from a particular member, shop, or item;

  2. Posting in public areas to demonstrate or discuss a dispute with another member;

  3. Purchasing from a seller for the sole purpose of leaving a negative review;

  4. Maliciously clicking on a competitor’s Promoted Listings ads in order to drain that member’s advertising budget, also known as “click fraud.”

Harassment

Any use of Shop Pasifika Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.

3. Purchasing an Item on Shop Pasifika

When you buy from a shop on Shop Pasifika, you’re directly supporting an independent business, each with its unique listings, policies, processing times, and payment systems. By making a purchase from a seller on Shop Pasifika, you agree that you have:

  1. Read the item description and shop policies before making a purchase;

  2. Submitted appropriate payment for item(s) purchased; and

  3. Provided accurate shipping information to the seller.

You also agree to comply with our Shop Pasifika Payments Policy when you use Shop Pasifika Payments, and our Shop Pasifika Gift Card, Credits & Coupons Policy when you purchase or redeem Shop Pasifika Gift Cards or Shop Pasifika Credits.

For the safety of our community, and to avoid scams and fraud, all transactions must take place through the Shop Pasifika checkout system, and only transactions that take place through the Shop Pasifika checkout system are eligible for our case system (with the exception of orders made via Standalone PayPal). Learn more about our fee avoidance policy here.

It is prohibited to share contact information for the purposes of evading the checkout system on Shop Pasifika. If you need to discuss the details of your order with your seller, please keep your communication on the Shop Pasifika platform (via Enquiries) for a communication trail that can be referred to in the case of item disputes.

4. Leaving a Review of an Item

Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.

You can leave a review, including a one to five star rating and a photograph of your purchase, for 100 days after your item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. You can edit your review, including the photograph, any number of times during that 100 day period. Your review and/or photograph and profile information will be publicly displayed on the seller’s listing and review pages.

By leaving a review or photograph, you acknowledge that your content may not:

  1. Contain private information;

  2. Contain graphic, mature, or obscene language or imagery, or any content that is subject to our mature content policy;

  3. Contain hateful or derogatory language or imagery, or any content that is subject to our Anti-Discrimination and Hate Speech Policy;

  4. Contain prohibited medical drug claims;

  5. Contain advertising or spam;

  6. Be about things outside the seller’s control, such as a shipping carrier, Shop Pasifika, or a third party;

  7. Contain threats, harassment, or extortion;

  8. Include shilling or otherwise falsely inflate a shop’s review score; or

  9. Undermine the integrity of the Reviews system.

By uploading a photograph to one of Shop Pasifika’s websites, you warrant that:

  1. You own the photograph or you have the rights or permission to use the photograph; and

  2. You understand that, as stated in Shop Pasifika’s Terms of Use, Shop Pasifika has license to use any content you provide to Shop Pasifika.

Sellers may respond to reviews of three or fewer stars. Sellers’ responses to reviews must also comply with this policy. Sellers may hide photographs that they do not feel accurately represent their brand, or they may report reviews that violate our Terms of Use.

We reserve the right to remove reviews or photographs that violate our policies or Terms of Use.

5. Creating and Uploading Content

As a member of Shop Pasifika, you have the opportunity to create and upload a variety of content, like Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination and Hate Speech Policy;

  2. Graphic, obscene, or vulgar;

  3. In violation of someone else’s privacy or intellectual property rights; or

  4. False, deceptive, or misleading.

6. Reporting a Problem with an Order or Returning an Item

Shop Pasifika’s Case System

Although Shop Pasifika is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected. By using Shop Pasifika’s case system, you understand that Shop Pasifika may use your personal information for the purpose of resolving disputes with other members. You can use Shop Pasifika’s case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. (Click here to learn more about cases, including your eligibility for opening a case, and how to escalate a case to Shop Pasifika.) If you choose a refund as your preferred resolution, keep in mind that Shop Pasifika only allows on-platform refunds for a period of 15 days post-transaction. After this 15 day window has elapsed, Shop Pasifika cannot support on-platform refunds for your order. However, you may still communicate directly with the seller to come to an off-platform resolution. Refunds issued by Shop Pasifika will be in your original form of payment, and if such payment is not available, a Shop Pasifika credit will be issued. In a case where an item has gone bad within its warranty period, a resolution can be made between the vendor and buyer where the vendor may choose to either refund or replace the item. Shop Pasifika can assist in this transaction and communication with the vendor but will not be responsible for the outcome of this decision made by either party.

Non-Delivery

A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

  1. There is no proof that the item was shipped to the buyer.

  2. An item was not sent to the address provided on Shop Pasifika.

Not as Described

An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases:

  1. The item received is a different color, model, version, or size.

  2. The item has a different design or material.

  3. The seller failed to disclose that an item is damaged or is missing parts.

  4. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).

  5. The item was advertised as authentic but is not authentic.

  6. The condition of the item is misrepresented (e.g., the item is described as new but is used).

Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

  1. The item(s) were ordered for a specific date or event.

  2. The item(s) are rendered useless after that date.

  3. The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.

  4. No tracking was provided by seller

(Note: Delay by courier services will not be counted as a late delivery)

If Shop Pasifika determines that an item is not as described, the seller will be required to refund the order, including original shipping and return shipping. In the event that Shop Pasifika needs to refund the return shipping cost on behalf of the seller, that refund may come in the form of a Shop Pasifika Credit. For more information about Shop Pasifika Credits, please click here.

Ineligible Transactions

Some disputes don’t qualify for Shop Pasifika’s case system. These include:

  1. Items that are damaged by the shipping carrier (if properly packaged by the seller).

  2. Items that have been altered, used, worn, washed, or discarded after receipt.

  3. Items that are received after the agreed-upon delivery date due to shipping delays.

  4. Items that are returned without a return agreement.

  5. Items that are accurately described but don’t meet a buyer’s expectations.

  6. Cost of shipping disputes.

  7. Items that are purchased in person.

  8. Items prohibited from sale on Shop Pasifika, including services and intangible goods.

  9. Transactions where payment is not made via Shop Pasifika’s checkout system.

Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order via Shop Pasifika order pages. Orders should be cancelled before the seller starts processing the order which is stage 3 of an order. Order cannot be cancelled if the seller starts processing the order for shipping. Note that all cancellations must comply with our Anti-Discrimination Policy.

Returning an Item

Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. If you reside in Fiji, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason.

 

Last updated on Jan 25, 2022

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